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Recall for replacement: GRIGRI 2

grigri2 recall  Background:

Petzl has discovered that exerting excessive force on the fully extended handle of the GRIGRI 2 can cause internal damage, such that the GRIGRI 2 handle may become stuck in the open position.

When the handle is stuck in this position the assisted braking function is disabled. A damaged GRIGRI 2 in this configuration will function similarly to a manual belay device (e.g. tube style device).

When using a damaged GRIGRI 2 with the handle stuck in the position as shown in Figure 1, failure to control the braking side of the rope will increase the risk of an uncontrolled descent. A GRIGRI 2 with a damaged handle must be immediately retired from service.

It is important to note that failure to control the braking side of the rope is a misuse of the GRIGRI 2 under any circumstance (See GRIGRI 2 Technical Notice – pdf file, 2,5Mo).

As of June 20, 2011, seven damaged products have been returned to Petzl through our worldwide distribution network. Petzl has no knowledge of any accidents resulting from a damaged GRIGRI 2 handle.

Petzl Response:

Because the safety of our users is our primary concern, as a measure of precaution Petzl has decided to take the following actions:

  • increase the mechanical strength of the handle on all GRIGRI 2’s since serial number 11137.
  • recall all GRIGRI 2’s with the first five digits of the serial number between 10326 and 11136, and replace with a new revised GRIGRI 2.

Petzl will pay for all shipping costs to complete this replacement.

Contact Petzl South Africa:
- By phone:
021 555 0363
-
www.eigerequipment.co.za

The previous generation GRIGRI is not concerned by this recall.

“While the potential risk of damaging the GRIGRI 2’s handle is very small, our total commitment to the safety of our users has led us to make this decision. With the summer climbing season just beginning, Petzl understands that this recall comes at an inconvenient time and we are working hard to ensure that everyone receives their replacement GRIGRI 2 as quickly as possible. Everyone at Petzl is committed to resolving this issue. We thank you for your continued support.”

Romain Lécot
Petzl General Director

GRIGRI 2 RETURN PROCEDURE FOR SOUTH AFRICA

Post to Eiger Equipment (Speed Services Recommended) P.O.Box 37197 Chempet 7442 Tel.021.555.0363 along with Return Address and Banking Details for refund of postal charges.

View the  recall on Petzl.com

7 Responses to Recall for replacement: GRIGRI 2

  1. Jacques Jun 21, 2011 at 12:09 pm #

    Hi all!

    Regarding the GriGri2 recall, please make sure you check your GRIGRI 2 ASAP! I’ve had a look at our EXISTING stock, and looks like the serial number 11046 isn’t part of our EXISTING stock – we have numbers 11045, 11047 and 11074, but we MAY have sold units with the 11046 serial #. FYI: the serial number is on the side where the release-lever is – see the article here on ClimbZA for pictures.

    We have new GOOD Grigri2′s in stock. Or if you have lost the faith in Grigri 2 then trade it in on Cinch… and get R100 back.

    Jacques
    shop@cityrock.co.za
    021 447 1326

  2. Greg Hart Jun 21, 2011 at 12:17 pm #

    Not only is the handle deffective but the whole design itself is flawed! Its possible for a skinny rope to become jammed behind the cam on the climbers side. See numerous other websites for reports on this problem. Petzl didnt think this product through before releasing it. As an industrial designer I find it appaling that a company with Petzl’s resources can release a product like this, especially given the ease with which these sort of things can be checked with modern design software. My advice: wait for the Grigri 3!

  3. Jacques Jun 21, 2011 at 12:35 pm #

    Correction: ALL OUR GriGri2′S IN STOCK IS FAULTY! I didn’t read the rest of the massage carefully enough! This means probably ALL GriGri2′s we have sold so far is faulty! Please have a look!
    Serial numbers between 10326 and 11136 is faulty!

    Eiger Equipemnt will replace all GriGri2′s with the bad serial number.

    If you know someone with a GriGri2, pass the message along!

  4. Eiger Equipment Jun 21, 2011 at 7:09 pm #

    Just to be clear…
    The recall involves serial numbers serial number between 10326 and 11136 (most likely every one sold in the South Africa market)
    Please send your Grigri 2 directly to Eiger Equipment and not to a shop in order to avoid delay or admin error.
    Eiger Equipment will reimburse your postage.
    If you have questions please contact Eiger Equipment http://www.eigerequipment.co.za
    Apologies for the inconvenience :(

  5. Paul Jun 22, 2011 at 7:13 am #

    Have to disagree, Greg, that’s only when using it as an ascender. Which it is not marketed as. It’s a fantastic belay device and well worth the bucks. Mine is affected by the recall, but it happens, and at least Petzl is being proactive and getting the recall done.

  6. David Wade Jun 22, 2011 at 11:07 am #

    I have to agree with paul.
    At least Petzl is being proactive and getting the recall done.
    They realise there is a problem and they are fixing it.

  7. Eiger Equipment Jul 7, 2011 at 1:38 pm #

    Update: Our replacement devices have arrived!

    We begin shipping them out today.

    All those who have yet to return their Grigri 2 to us – please do so immediately as per the procedure on http://www.eigerequipment.co.za

    Thank you for your patience. :)

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