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 Post subject: ontheedge - frustrating!
PostPosted: Mon Jan 23, 2012 9:21 am 
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Joined: Thu Nov 15, 2007 11:01 pm
Posts: 55
Is anyone else struggling to make sense of the on-the-edge site?

Just spent 30 minutes of my life that I'll never get back trying to use that site.


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PostPosted: Mon Jan 23, 2012 9:25 am 
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Joined: Fri May 07, 2010 10:37 am
Posts: 101
Real Name: Josh Pickering
If you're trying to find the gear that's on sale, go to the marketplace... it's in the dropdown menu "gear sales"

but yes, not the most refined site...


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PostPosted: Mon Jan 23, 2012 9:41 am 
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Joined: Sat Jan 08, 2011 10:25 pm
Posts: 210
Real Name: Wesley
It is a very badly designed site!

I ended up give up after a short while.


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PostPosted: Mon Jan 23, 2012 10:00 am 
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Joined: Mon Apr 02, 2007 9:40 am
Posts: 772
Location: Stellenbosch
Real Name: Nic Le Maitre
Here is a link to the marketplace

_________________
Happy climbing
Nic


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PostPosted: Mon Jan 23, 2012 10:16 am 
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Joined: Fri Feb 15, 2008 3:21 pm
Posts: 16
my life is slipping away - I hope they stick up a 'that's it folks' post at the end so we know we can go back to our normal lives
Not sure this was the best choice ram (for us anyway) - at least fighting the hordes at the warehouse was good exercise


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PostPosted: Mon Jan 23, 2012 10:31 am 
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Joined: Fri Feb 26, 2010 5:05 pm
Posts: 159
Location: Pretoria
Real Name: Theunis de Bruin
The site really does suck- but if its so much trouble just viewing what you want to order, how do you expect me to buy it?


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PostPosted: Mon Jan 23, 2012 1:03 pm 
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Joined: Fri Nov 19, 2010 3:04 am
Posts: 176
Location: Pretoria
Real Name: Dirk Talma
I have only one problem. I can't seem to send an email to order something. When I click on submit it just keeps on loading. Does anyone else have this problem?


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PostPosted: Mon Jan 23, 2012 1:09 pm 
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Joined: Fri Dec 15, 2006 12:32 pm
Posts: 1168
Location: Cape Town
Real Name: Willem Boshoff
please bring back the good ald-fashioned warehouse stampede :thumleft:


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PostPosted: Mon Jan 23, 2012 1:14 pm 
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Joined: Fri Nov 19, 2010 3:04 am
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Location: Pretoria
Real Name: Dirk Talma
Quote:
please bring back the good ald-fashioned warehouse stampede

I am glad they made it an online sale as I live up north


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PostPosted: Mon Jan 23, 2012 3:42 pm 
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Joined: Sun Dec 09, 2007 10:49 am
Posts: 149
Yeah, it's cool that it is online, but OTE is frustrating......I gave up after a few pages. Maybe post a full list here (PDF, Excel) instead of using OTE.

zb.


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PostPosted: Tue Jan 24, 2012 8:58 am 
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Joined: Fri Nov 19, 2010 3:04 am
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Location: Pretoria
Real Name: Dirk Talma
Is someone from On The Edge reading this forum?
Please post an email address or something on this forum so we can just email you guys.
I have tried sending Simon a message on the site, but I haven't received a reply. There's also no Contact Us page, which is strange


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PostPosted: Tue Jan 24, 2012 10:43 am 
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Joined: Thu Oct 01, 2009 12:53 pm
Posts: 46
Location: Cape Town
Real Name: Ferdinand Pieterse
I've given up trying.

I can see some items in the market at the bottom of the home page but as soon as I click on anyone of them the followup page as an empty "market place" component with only a search box but no items.


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PostPosted: Tue Jan 24, 2012 10:48 am 
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Joined: Mon Feb 21, 2011 8:45 pm
Posts: 222
Real Name: Franz Fuls
the online sale was a great idea, finally i got a chance to get stuff too without driving 1500km there, plus 1500km back (which makes it expensive).
The site however did not live up to my expectations.
Was I too late, or was less offered than i expected, or was all products not posted, or did I not find all products that were posted??
I gave up without buying - too difficult to navigate, and the product descriptions were super criptic.

Has anyone successfully purchased anything online? Please tell


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PostPosted: Tue Jan 24, 2012 11:08 am 
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Joined: Thu Jun 02, 2005 7:13 pm
Posts: 565
Perhaps On the Edge should contact Gorilla to design their website 8)


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PostPosted: Tue Jan 24, 2012 11:37 am 
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Joined: Fri Feb 15, 2008 3:21 pm
Posts: 16
Yup, I did eventually.
Seems that if you can: find the marketplace; get it to load; find the item; send the email before it disappears = it does actually work.

Agree- theoretically good idea, practically not so much. Not unhappy though, seeing as it did work in the end.


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PostPosted: Tue Jan 24, 2012 12:47 pm 
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Joined: Thu Feb 09, 2006 9:10 am
Posts: 26
Hello all frustrated Sale supporters

We're sorry to hear that the Market Place platform is not working for many of you.
The platform is actually a bit of freeware - so no quick fixes there !
We did have some additioanl issues early yesterday as we tried to load stuff - and the site was obviously being visited by many of you at the same time. Things have calmed down now - so hopefully it will be more stable.
We have actually had quite a few sales yesterday - so some folk have found a way.

However - in order to share opportunities to buy more fully - here are two altenative ways to buy :

1. down load the attached .PDF and select your kit (refer to http://www.rammountain.co.za for more detailed product information)
once you know what you want - send me an email on : info@rammountain.co.za
we'll send you a sales order on which to pay. Gear list : http://www.rammountain.co.za/gearlist.pdf

2. come on down to the warehouse and browse the boxes. However - THERE ARE NO CREDIT CARD FACILITIES - BRING CASH OF DO AN EFT AT THE WAREHOUSE. We are at unit 14, Old Mill Park, 22 Old Mill Way, Ndabeni. We will welcome visitors until Friday

hope this all helps - looking forward to seeing some of you.

Simon


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PostPosted: Tue Jan 24, 2012 4:10 pm 
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Joined: Fri Aug 28, 2009 8:27 pm
Posts: 14
Hey,

Thanks for the info on alternatives! Wondering what are your guys hours at the warehouse? :)


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PostPosted: Wed Jan 25, 2012 8:08 am 
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Joined: Thu Nov 15, 2007 11:01 pm
Posts: 55
Thanks Simon!

The pdf is very handy.

Dave


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PostPosted: Wed Jan 25, 2012 8:29 am 
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Joined: Thu Feb 09, 2006 9:10 am
Posts: 26
Warehouse open from 8.30 - 4.30 each day


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PostPosted: Wed Jan 25, 2012 9:14 am 
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Joined: Thu Mar 23, 2006 10:16 am
Posts: 96
Why not shop at the weekend http://www.mountainmailorder.co.za sale?
Lower your blood pressure and save 20% off *all items*, not just RAM gear.
Happening this Sat/Sun only.
We promise that you will have an extremely pleasant 5-minute online shopping experience because the site is run and managed by Gorilla, so quality guaranteed :thumright

The fine print:
* The sale runs from midnight, Friday 27 January to midnight, Sunday 29 January.
* Enter items into the shopping basket, proceed to check-out, then enter discount code 'SALE'.
20% will be deducted from the your total.
* Items need to be in stock, i.e. no back orders.
* You can preview all items *in person* at the new MountainMailOrder shop at CityROCK:
9 am - 9 pm Mon-Th, 9 am - 6 pm Fri, 10 am - 6 pm Sat/Sun. Or 24/7 at http://www.mountainmailorder.co.za
* We take EFT, cash, and credit cards.
* We deliver anywhere in SA for a nominal fee.


Last edited by mountainmailorder on Wed Jan 25, 2012 9:35 am, edited 4 times in total.

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PostPosted: Wed Jan 25, 2012 9:28 am 
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Joined: Thu Oct 01, 2009 1:14 pm
Posts: 72
burn :eye:


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PostPosted: Wed Jan 25, 2012 9:38 am 
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Joined: Tue Apr 24, 2007 1:59 pm
Posts: 722
Nice one MMO :thumleft:


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PostPosted: Wed Jan 25, 2012 10:03 am 
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Joined: Sat Jan 08, 2011 10:25 pm
Posts: 210
Real Name: Wesley
Now that is a real sale.


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PostPosted: Thu Jan 26, 2012 1:13 pm 
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Joined: Fri Nov 19, 2010 3:04 am
Posts: 176
Location: Pretoria
Real Name: Dirk Talma
Hijack! :eye:


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